Refunds and Returns policy
Thank you for shopping with us! We are committed to ensuring your satisfaction with our products. If you are not completely satisfied, we are here to help with our flexible returns and refund policy.
Eligibility for Returns
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Products can be returned within 30 days of purchase.
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You may choose to:
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Exchange the item
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Receive store credit
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Obtain a refund to the original payment method
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Exceptions to the Return Policy
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Special Collections: Must be returned within 14 days of purchase.
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Discounted Products: Cannot be returned for a refund or exchange.
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Beauty Products: Must be returned unused within 14 days of purchase.
Return Conditions
To be eligible for a return, items must meet the following requirements:
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Unused and in their original condition
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In the original packaging, if applicable
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With all original labels still attached
If your return does not meet these conditions, we reserve the right to decline the return.
Return Methods
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In-Person Returns: Bring your items and receipt to the store for no-cost returns.
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Postal Returns: You are responsible for covering the shipping costs when returning items by post.
How to Return a Purchased Item
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Contact Us: Send an email with your order number and the items you wish to return, or visit us in person with your receipt.
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Prepare Items: Ensure all items are unused and have original labels attached.
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Packaging: Pack the products in their original packaging.
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Shipping: If returning by post:
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Securely package the items in shipment packaging.
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Attach the shipping label.
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Drop the package off at the post office or arrange a pick-up from your location.
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Refund Process
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We commit to processing your return within 14 days of receiving the package.
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Refunds will be issued to the original payment method within 5-10 business days after your return has been accepted. Processing times may vary depending on your bank.
If you have any questions or concerns about our refund and returns policy, please do not hesitate to contact us.